TrustLedger FAQ

TrustLedger is a Stakeholder Relationship Management (SRM) software platform for grievance resolution and Stakeholder Intelligence. It helps operators run community intake, case desks, stakeholder registries, engagements, commitments, and governance-grade reports on projects where social licence decides whether work moves.

SRM software tracks the people and institutions around a project — stakeholders, engagements, commitments, and grievances — so operators can prove how trust issues were handled. TrustLedger is SRM software built for infrastructure, mining, energy, and public-sector programmes in developing regions.

Use TrustLedger’s resolution desk: field or community issue intake, owned cases with evidence, stage timestamps from reported through closed, and reports that cite the case trail. Paying and trial workspaces use your own data — not fictional sample incidents. AI only suggests; a human applies before anything is saved.

Yes. TrustLedger is SRM software for infrastructure and community-trust programmes in South Africa and the Global South — not a South Africa-only product. South African plans include place context (municipalities, wards, and traditional councils where packed) so you add the project and situation, not the country map. Other countries use the same place model; we do not invent unshipped national packs. The grievance desk sits on that baseline from Solo upward; Stakeholder Intelligence and deeper board or funder packs follow entitled plans (Project, Institutional, or add-ons). Local government, ministries, MEL teams, social facilitators, and community programmes are in scope. Institutional plans are sales-scoped for multi-project public-sector needs. Start with the SRM readiness assessment or a 14-day own-data trial.

The grievance desk is the live case path: projects, incidents, evidence, and reports. Stakeholder Intelligence is the SRM layer — registry, engagements, and commitments on TrustLedger Cloud for entitled plans (Project, Institutional, or add-ons). Both are part of TrustLedger; plan packaging decides which modules you get.

No. TrustLedger AI Assist only suggests next steps or wording. A human must apply the suggestion before anything is saved. Cases are never auto-closed by AI.

When you are ready, open a 14-day trial with your own projects and cases. You can read the product overview and take the free readiness diagnostic first. Subscribe or request a quote for Institutional when you want to go live. The sample demo desk is retired.

Project and Institutional plans include Stakeholder CRM, engagements, and commitments by default. Practitioner can add CRM or commitments via sellable add-ons. Solo is an entry grievance desk without AI Assist or Stakeholder CRM in the box.

Yes, as a separate consulting engagement — not as a fifth TrustLedger software column. Chibase Consulting is an independent practice (social facilitation, MEL, IKS method, short-cycle field intervention). You can request any of those packages as an add-on to Solo, Practitioner, Project, or Institutional. Pricing is Chibase’s own; the engagement does not unlock desk modules. Software checkout stays on TrustLedger; consulting packages live on the Chibase site.

On entitled plans (Project, Institutional, or a CRM add-on), the Engagement plan module reads a briefing, tender, or RFP extract and maps a seven-phase process from inception to close-out for the sector of the work. You get a process dashboard and a client-presentable SEP document. After the assignment is approved, a human applies the suggestion so stakeholders, draft engagements, and commitments land on the SRM desk. The composer does not write the live desk alone.

You can start on a focused desk inside TrustLedger — not as a separate product. Solo is the entry grievance resolution desk. Project includes field capture (minutes, attendance, site notes in the browser) and local procurement / B-BBEE evidence packs. Unused Stakeholder Intelligence modules stay locked until you change plan or add an add-on on the same workspace, so history is not re-typed. There is no separately licensed supplier marketplace, public WhatsApp complaints portal, or native offline companion app today.

Live customer workspaces run on TrustLedger Cloud at app.trustledger.co.za. You use the TrustLedger product app for day-to-day work; marketing content lives on trustledger.co.za. Paying and trial workspaces never show fictional sample incidents.

Start at /readiness, then complete the SRM Readiness & Risk Diagnostic at /assessment. It scores intake, ownership, field practice, engagement, reporting, and assurance; a work email confirmation unlocks a choice hub and detailed report with TrustLedger turnaround lanes. Free PDF field templates (minutes, attendance, field notes) and SRM toolkits are also on /resources — you can adapt them to your own programme. These are maturity aids — not a substitute for a product trial.