Funders & DFIs
See whether community issues are owned before covenant risk rises.
TrustLedger product dashboard showing grievance cases, trust score, and SLA status.
Grievance resolution desk
Resolution desk — role workspaces, grievance intake, trial, and subscribe path.
Stakeholder Intelligence
Stakeholder Intelligence — place context, registry, engagements, commitments, reports, and ESG depth. South African place packs are included baseline for SA plans; the product is built for Global South programmes.
Faster grievance resolution
Route cases with clear ownership and SLA visibility from ward to board.
Trust score visibility
See community trust signals before delays and shutdown risk escalate.
Audit-ready ESG evidence
Capture defensible records for funders, regulators, and assurance teams.
How it works
A clear path from preview to proof
Know exactly what happens after each click — preview first, commit only when you need the output.
- 1
Preview walkthrough
Open the live product path on sample data — no signup required.
- 2
Run your scenario
Walk intake, resolution, and reporting the way your teams actually work.
- 3
Save / export report
Email is only asked when you want to keep or export full results.
Trusted by operators in high-stakes community environments
Social proof and trust assurances
- Operator A
- Operator B
- Municipality C
- DFI Partner
- Infra Co.
- Privacy-first lead capture
- No spam — contact only when you ask
- Secure handling of field and case data
Who it is for
Built for the people who hold social licence — not one job title
TrustLedger serves infrastructure and community-trust programmes in South Africa and the Global South. South African place packs are included baseline for SA plans — not the whole market.
Engineers & PMs
Keep grievances and commitments on the same trail as delivery.
MEL / M&E
Report from the case and engagement trail, not reconstructed memory.
Social facilitators
Record consultations, customary counterparts, and promises after the meeting.
Community members
A fair trail: case IDs, acknowledgments, and commitments that do not vanish.
Local government
Defend engagement evidence for oversight and funding — Global South public sector.
Sectors
Built for environments where trust is operational risk
Mining, energy, infrastructure, public sector, and community programmes across South Africa and the Global South.
Mining
Cut grievance backlog days with host-community to site escalation clarity.
Energy
Keep host-community commitments visible before outage risk rises.
Public sector
Produce audit-ready engagement evidence for oversight and funding.
Infrastructure
Protect delivery timelines with early trust-signal monitoring.
Community programmes
Give facilitators, MEL teams, and host communities one trail from consultation to closure.
Pricing
Plans connected to Paystack checkout
ZAR excl. VAT. Subscribe verifies your card, starts a 14-day trial immediately, and bills the plan price only when the trial ends — unless you cancel first.
Solo
Lone consultant — one seat, essential grievance desk (no AI Assist).
R 1 999/mo
14-day trial available
Most popular
Practitioner
Independent desk — AI Assist, light governance, higher media quota.
R 5 399/mo
14-day trial available
Project
Owner + per-project seats for client, contractor, and community roles.
R 14 999/mo
14-day trial available
Institutional
Custom seats, regions, and compliance — sales-scoped.
Contact sales
Scoped to your assurance needs
Each organisation runs in its own TrustLedger workspace. Connections are encrypted, support access is allowlisted, and your content is not used to train external AI models. Optional layers — Trust Pack, private cloud workspace, and support-access visibility — add contract and isolation depth when procurement needs them.
Facilitation, MEL, IKS, and field intervention are Chibase Consulting packages — separate entity, own pricing (starters from R 95 000 excl. VAT), available as an add-on to any of these plans at your request. They do not unlock TrustLedger modules. See consulting packages.
Compare plans
Expand a section to see how desk features and privacy layers differ. Base protections are included; deeper privacy is optional.
Desk & delivery
| Feature | Solo | Practitioner | Project | Institutional |
|---|---|---|---|---|
| Seats | 1 (you) | 1 (you) | Owner + juniors | Custom |
| Active projects | 1 | Up to 2 | Multi-project | Programme-scale |
| Grievance / incident desk | ✓ | ✓ | ✓ | ✓ |
| AI Assist (suggest → apply → save)Humans always apply. No auto-resolve. | — | ✓ | ✓ | ✓ |
| Stakeholder Intelligence (registry, engagements, engagement plan, commitments) | — | — | ✓ | ✓ |
| Field templates (minutes, attendance, field notes)Labeled forms mapped to Capture so names, place, and actions read on first paste. Same PDFs are free on /resources. | Download on /resources | Download on /resources | Included in Capture hub | Included in Capture hub |
| Report packs | Monthly | Monthly + light governance | Monthly + executive | Full incl. board |
Trust & data protection (included)
| Feature | Solo | Practitioner | Project | Institutional |
|---|---|---|---|---|
| Your organisation is a separate TrustLedger workspace | ✓ | ✓ | ✓ | ✓ |
| Encrypted connection to TrustLedger | ✓ | ✓ | ✓ | ✓ |
| Your content is not used to train external AI models | ✓ | ✓ | ✓ | ✓ |
| Platform support access is allowlisted | ✓ | ✓ | ✓ | ✓ |
Optional privacy layers (add-on)
| Feature | Solo | Practitioner | Project | Institutional |
|---|---|---|---|---|
| Trust Pack — DPA-style terms, subprocessors note, purge SLA | On request | On request | Optional | Included in scoping |
| Private cloud workspace — dedicated site for your organisationFunded by you; TrustLedger configures the product to your private cloud. | — | — | Optional | Optional / typical |
| Enhanced access visibility for support actions | — | — | Optional | Optional |
Optional privacy layers
Choose extras for your Project plan. Most privacy depth is optional — add only what your clients or funders require.
See measurable trust outcomes on your own data
Start a 14-day trial workspace, then upgrade straight to Paystack when you are ready. Access pauses when the trial ends; data is kept for 3 months.