Stakeholder Intelligence for durable SRM
TrustLedger is a Stakeholder Relationship Management (SRM) software platform designed for grievance resolution, community engagement, Stakeholder Intelligence, and audit-ready reporting on infrastructure and community-trust projects in South Africa and the Global South.
Registry, engagements, and commitments are the engine of the platform. Without them there is no Stakeholder Relationship Management — only a case list. TrustLedger runs that engine on Cloud for paying operators.
What the product is for
Field teams and Plan Owners run grievance resolution and governance-grade evidence where social licence decides whether projects move — then prove it to boards and funders.
Stakeholder registry
People, organisations, traditional authorities, government, and civil society — influence, interests, and place — so every engagement has a named counterpart.
Engagements
Meetings, consultations, walkabouts, and briefings with attendance, minutes, and action items. Capture once; link to stakeholders and projects.
Stakeholder engagement plan
Paste or upload an RFP, tender, or briefing. TrustLedger maps a seven-phase process from inception to close-out for the sector of the assignment — a desk dashboard plus a document you can present. After approval, apply the plan so registry, engagements, and commitments are seeded instead of re-typed.
Field templates
Minutes, attendance registers, and field notes with labeled fields. Paste or upload rough notes (.txt / .md / .csv / .pdf), arrange into the form, then Suggest → Apply. Late handover after an on-site meeting is supported. Bundled on Project and Institutional; also free on /resources.
Commitments
Promises with owners and due dates. Promote from engagement actions; track open → fulfilled or broken with evidence notes.
Grievance resolution desk
Intake, priority, verification, and close — the trust trail operators already run in production.
Evidence & reports
Files and registers against cases; Activity and executive packs for board and funder reporting.
Geo context
Place context ships with every plan. South African municipalities, wards, and traditional councils (where packed) are included baseline for SA programmes. Other Global South countries use the same place model — you add the project and situation; we do not invent unshipped national maps.
Start where the headache is
TrustLedger is one platform. Smaller teams often begin with a focused desk — then add Stakeholder Intelligence as the programme grows. Upgrade is a plan change on the same workspace, not a new product and not a data re-entry.
Grievance resolution desk
Municipalities, mines, and contractors who must log public complaints
Audit-ready intake, ownership, and close on one case trail. Start on Solo if that is the only headache; add Stakeholder Intelligence later on the same workspace.
Start on SoloField capture
CLOs, facilitators, and consultants who keep meeting registers and site notes
Minutes, attendance, and field notes in Capture hub — in the mobile browser, not a separate app. Bundled on Project and Institutional; templates also free on /resources.
Start a Project trialLocal spend evidence
Main contractors proving ED, B-BBEE, and preferential procurement
Capture labour, training, and local procurement (people and ZAR) beside the project — an evidence trail, not a vendor marketplace or supplier self-registration portal.
Start a Project trial
How to get on board
No fictional sample desk. Your workspace starts empty — then you build the register that SRM depends on.
Start a trial or subscribe
Open your own workspace. South African plans include ZA place intel; other Global South programmes add the project and situation on the same place model. No sample INC-* cases — add your projects and people only.
Start 14-day trialFollow the setup wizard
On first entry, TrustLedger opens a plan-aware setup wizard: seed Project → people → contact → promises → cases → reports. Reopen anytime from Guide.
Start trial & setupSign in live on Cloud
After provision, use live login for multi-device durable ops on TrustLedger Cloud. Guide stays in the nav.
Live sign-inBuild Stakeholder Intelligence
Add stakeholders, compose an engagement plan from a briefing when you have one, log engagements, track commitments — the SRM engine without which there is no programme trust.
Open CRM (after sign-in)
Ready when you are
Questions on plans or pilots — talk to us.